TOP 6 FREQUENTLY ASKED QUESTIONS

1. Before asking for help, please read these top FAQs. Chances are that you will find an answer to your question right here.
   
   1.INSTALLATION
   
   WINDOWS 7 : INSTALLATION
   
   STEP 1 :  When you Click on the Download Link, You will see a Windows Prompt. Click Run
   
   
   STEP 2 :  You will be prompted with the following standard Windows Warning. Click Actions
   
   
   STEP 3 : You will be prompted to another Message . Click Run anyway
   
   
   WINDOWS 8 : INSTALLATION
   
   STEP 1 :  When you Click on the Download Link, You will see a Windows Prompt. Click Run
   
   
   STEP 2 :  You will be prompted with the following standard Windows Warning. Click Actions
   
   
   
   
   
   NORTON ISSUE : INSTALLATION
   Norton's new algorithm identifies our install programs as very new and too few users and will prompt you with the following warning.
   Just Click Run this program anyway
   
   
   

2. When I open a Patent Application, I get the following Message.
   
   
   
   This is caused because of the conflicts between the latest Windows/Browser Upgrades and older Versions of interneTIFF..
   This happens when you open the Patent Applications..
   interneTIFF is made up of a lot of third party DLL's. The new Microsoft Updates are conflicting with the DLLS of the older versions of interneTIFF.
   
   If you are using Versions 8 and Lower , then you can UPGRADE TO V11.0 with Discount
   
   If you are using Versions 9 , then you have two options:
   If you still have time remaining in your annual license(one year from the date of purchase), please email upgrade@internetiff.com
   OR
   If the annual license expired, you can upgrade to the latest interneTIFF Professional 2013 Bundle V11 at 25% discount.
   UPGRADE TO V11.0 with Discount
   
   
   Please see Version History for New Features in Version 11
   

3. I was able to view the patents using interneTIFF till yesterday. Now QuickTime is opening the patent images.
   How do I open the Saved TIFFs with innoVUE?
   Possible Reasons:
   -Recent Windows Operating System Upgrade: Your system registry might have been updated. You have to re-install interneTIFF OR
   -QuickTime interference:
   
   OPTION 1 :
   STEP 1: The first thing to check is to open innoVUE from your desktop and Select User Preferences and Fix File associations and check the Status of the file associations.
   
   Anytime, the TIFF associations are hijacked from interneTIFF and innoVUE, you can re-associate them back using this screen.
   If the status is not OK, then click on the Change Button.
   
   STEP 2 : QuickTime is interfering and taking over the TIFF Format. You have to disable QuickTime TIFF Format.
   Open QuickTime Player->Edit Menu->Preferences->QuickTime Preferences.
   Select Browser Plug-in from the PullDown Menu and Click MIME Settings Button, Browse to Images and uncheck TIFF.
   FireFox/Opera users: Locate your browser's plug-in directory((C or D):\Program Files\Mozilla Firefox\plugins ) and delete npq*.dll
   You might have to Re-install interneTIFF after disabling Quick Time .
   
   OPTION 2 :
   Open the Folder that has the TIFF Images
   Right Click on any TIFF Image,Select Open With and Select Choose Default Program
   
   
   
   
   Select innoVUE-desktop TIFF Viewer and Check Always us the Selected Program
   
   
   
   4. I am getting a "HTTP_STATUS_REQUEST_TIMEOUT" Error.
   These errors are due to the fact that you are still using our discontinued, obsolete products. These products do not work with the latest browsers.
   You have to Upgrade to the latest Version. UPGRADE TO  V11.0 with Discount
   
   In order to develop and support interneTIFF integration with the latest technological innovations with Browser Technology(IE7,IE8,FireFox3+,Google Chrome, etc) and new OS, we have retired the following older versions permanently. No Support is available for these versions.
   Version 4.x to Version 9.x