TOP 6 FREQUENTLY ASKED QUESTIONS

Before asking for help, please read these top FAQs. Chances are that you will find an answer to your question right here.


LATEST:When I open a Patent Application, I get the following Message.



This is caused because of the conflicts between the latest Windows/Browser Upgrades and older Versions of interneTIFF..
This happens when you open the Patent Applications..
interneTIFF is made up of a lot of third party DLL's. The new Microsoft Updates are conflicting with the DLLS of the older versions of interneTIFF.

If you are using Versions 8 and Lower , then you can UPGRADE TOV10.0 with Discount

If you are using Versions 9 , then you have two options:
If you still have time remaining in your annual license(one year from the date of purchase), please email upgrade@internetiff.com
OR
If the annual license expired, you can upgrade to the latest interneTIFF Professional 2012 Bundle V10 at 25% discount.
UPGRADE TOV10.0 with Discount


Please see Version History for New Features in Version 10.

1. Installed interneTIFF in IE. But I still can't see the Image.? All I see is a .
   
   Check for the message that asks you to "Activate ActiveX control..."The Screen should look something like the above one.
   Depending on your security settings, you might have to activate the interneTIFF Control.
   Click to Activate. This is a one time activation.
   

2. PRINT AND SAVE ERROR IN VISTA/WIN7.
   When I try to PRINT, I am getting error messages "an error occured during this operation".
   
   Please follow these STEPS to Resolve this issue.
   
   STEP 1: From your Internet Explorer , Select Tools->Internet Options.
   STEP 2: Select Security Tab and Trusted sites
   STEP 3: Uncheck "Enable Protected Mode(requires restarting Internet Explorer.)" Option.
   STEP 3: While still on Security Tab and Trusted sites, Click Sites
   STEP 4: Uncheck "Require server verification(https) for all sites inthis zone" Option.
   STEP 5: In the "Add this Web site to the zone" box, type http://*.uspto.gov
   
   Close ALL IE Browser Windows and Restart IE.

3. I was able to view the patents using interneTIFF till yesterday. Now QuickTime is opening the patent images.
   Possible Reasons:
   -Recent Windows Operating System Upgrade: Your system registry might have been updated. You have to re-install interneTIFF OR
   -QuickTime interference:
   STEP 1: The first thing to check is to open innoVUE from your desktop and Select User Preferences and Fix File associations and check the Status of the file associations.
   
   Anytime, the TIFF associations are hijacked from interneTIFF and innoVUE, you can re-associate them back using this screen.
   If the status is not OK, then click on the Change Button.
   
   STEP 2 : QuickTime is interfering and taking over the TIFF Format. You have to disable QuickTime TIFF Format.
   Open QuickTime Player->Edit Menu->Preferences->QuickTime Preferences.
   Select Browser Plug-in from the PullDown Menu and Click MIME Settings Button, Browse to Images and uncheck TIFF.
   FireFox/Opera users: Locate your browser's plug-in directory((C or D):\Program Files\Mozilla Firefox\plugins ) and delete npq*.dll
   You might have to Re-install interneTIFF after disabling Quick Time .
   
   
4. I am getting a "HTTP_STATUS_REQUEST_TIMEOUT" Error.
   These errors are due to the fact that you are still using our discontinued, obsolete products. These products do not work with the latest browsers.
   You have to Upgrade to the latest Version.UPGRADE TO V10.0 with Discount
   
   In order to develop and support interneTIFF integration with the latest technological innovations with Browser Technology(IE7,IE8,FireFox3+,Google Chrome, etc) and new OS, we have retired the following older versions permanently. No Support is available for these versions.
   Version 4.x to Version 9.x
   
   
5. What browsers are supported with Version 10.0?
   Microsoft Internet Explorer: 7,8,9
   FireFox(8.0+)
   Please note: IE 64 bit is not supported. If your OS is 64 bit, you will have both 32 bit and 64 bit versions of IE. Use the 32 bit version
   
   
6. What Operating Systems are supported with Version 10.0 ?
   Windows XP/Vista/Windows 7
   Both 32 and 64 bit XP/VISTA OS is supported.
   Please note: IE 64 bit is not supported. If your OS is 64 bit, you will have both 32 bit and 64 bit versions of IE. Use the 32 bit version